Game stuck at loading screen/not loading

The loading screen usually progresses quickly up to around 80%, then appears to slow down or freeze. Don’t worry – this is completely normal! The progress bar isn’t perfectly accurate in the final 20%, so it often looks stuck even though the game is still downloading assets in the background.

Just be patient and let it finish – it will eventually reach 100% and start.

For the smoothest experience, we recommend a stable internet connection of at least 30 Mbps (higher is even better).

The demo loading screen won’t load? Is it country restrictions? I would love to try the demo.

Hey, sorry to hear that, no we do not have any country restrictions and the game should load within ~30 seconds with a standard high speed internet connection.

What browser are you using? Are you using a PC or phone?

Thanks for approving the post, it seems I have some country issues because I am currently in Asia when trying to access the US west server, I fixed the issue and created a character, but when I created it I couldn’t find any button to enter the game. I only see Delete and setting button when I am in the character selection interface

I see, right now, only the character creation is available. A demo with a playable area will be completed in the next 1-2 months, we’re working on it now.

2 Likes

like i am trying it on chrome and in edge but i am stuck after clicking on play

wait lemme try getting in

1 Like

okay thanks

are u in

1 Like

1 Like

How’s your internet speed? It seems like everything is working normally, just slowly. Can you share full console logs?

1 Like
Console Logs

[UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 [UnityMemory] Configuration Parameters - Can be set up in boot.config

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-temp-allocator-size-nav-mesh-worker=65536”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-temp-allocator-size-audio-worker=65536”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-temp-allocator-size-cloud-worker=32768”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-allocator-temp-initial-block-size-main=262144”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-allocator-temp-initial-block-size-worker=262144”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-temp-allocator-size-background-worker=32768”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-bucket-allocator-granularity=16”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-bucket-allocator-bucket-count=8”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-bucket-allocator-block-size=4194304”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-bucket-allocator-block-count=1”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-main-allocator-block-size=16777216”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-thread-allocator-block-size=16777216”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-gfx-main-allocator-block-size=16777216”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-gfx-thread-allocator-block-size=16777216”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-cache-allocator-block-size=4194304”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-typetree-allocator-block-size=2097152”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-profiler-bucket-allocator-granularity=16”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-profiler-bucket-allocator-bucket-count=8”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-profiler-bucket-allocator-block-size=4194304”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-profiler-bucket-allocator-block-count=1”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-profiler-allocator-block-size=16777216”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-profiler-editor-allocator-block-size=1048576”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-temp-allocator-size-main=4194304”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-job-temp-allocator-block-size=2097152”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-job-temp-allocator-block-size-background=1048576”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 “memorysetup-job-temp-allocator-reduction-small-platforms=262144”

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 Input System module state changed to: Initialized.

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 [Physics::Module] Initialized fallback backend.

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 [Physics::Module] Id: 0xdecafbad

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 Loading player data from data.unity3d

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 Initialize engine version: 6000.0.58f2 (92dee566b325)

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 [Subsystems] Discovering subsystems at path UnitySubsystems

12d5767e8d9f83b35121299db8e36f7e.loader.js:1 Creating WebGL 2.0 context.
a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 Renderer: WebKit WebGL

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 Vendor: WebKit

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 Version: OpenGL ES 3.0 (WebGL 2.0 (OpenGL ES 3.0 Chromium))

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 GLES: 3

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 EXT_clip_control EXT_color_buffer_float EXT_color_buffer_half_float EXT_conservative_depth EXT_depth_clamp EXT_disjoint_timer_query_webgl2 EXT_float_blend EXT_polygon_offset_clamp EXT_render_snorm EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic EXT_texture_mirror_clamp_to_edge EXT_texture_norm16 KHR_parallel_shader_compile NV_shader_noperspective_interpolation OES_draw_buffers_indexed OES_sample_variables OES_shader_multisample_interpolation OES_texture_float_linear OVR_multiview2 WEBGL_blend_func_extended WEBGL_clip_cull_distance WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_multi_draw WEBGL_polygon_mode WEBGL_provoking_vertex WEBGL_stencil_texturing GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_conservative_depth GL_EXT_depth_clamp GL_EXT_disjoint_timer_query_webgl2 GL_EXT_float_blend GL_EXT_polygon_offset_clamp GL_EXT_render_snorm GL_EXT_

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 texture_compression_bptc GL_EXT_texture_compression_rgtc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp_to_edge GL_EXT_texture_norm16 GL_KHR_parallel_shader_compile GL_NV_shader_noperspective_interpolation GL_OES_draw_buffers_indexed GL_OES_sample_variables GL_OES_shader_multisample_interpolation GL_OES_texture_float_linear GL_OVR_multiview2 GL_WEBGL_blend_func_extended GL_WEBGL_clip_cull_distance GL_WEBGL_compressed_texture_s3tc GL_WEBGL_compressed_texture_s3tc_srgb GL_WEBGL_debug_renderer_info GL_WEBGL_debug_shaders GL_WEBGL_lose_context GL_WEBGL_multi_draw GL_WEBGL_polygon_mode GL_WEBGL_provoking_vertex GL_WEBGL_stencil_texturing

6WebGL: INVALID_ENUM: getInternalformatParameter: invalid internalformat
a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 OPENGL LOG: Creating OpenGL ES 3.0 graphics device ; Context level <OpenGL ES 3.0> ; Context handle 1

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 [Physics::Module] Selected backend.

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 [Physics::Module] Name: PhysX

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 [Physics::Module] Id: 0xf2b8ea05

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 [Physics::Module] SDK Version: 4.1.2

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 [Physics::Module] Integration Version: 1.0.0

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 [Physics::Module] Threading Mode: Single-Threaded

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 ERROR: Shader
a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 Hidden/CoreSRP/CoreCopy shader is not supported on this GPU (none of subshaders/fallbacks are suitable)

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 ERROR: Shader
a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 Hidden/Universal/HDRDebugView shader is not supported on this GPU (none of subshaders/fallbacks are suitable)

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 Input System initialize…

99a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 Trying to get length of sound which is not loaded yet.
a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 UnloadTime: 1.100000 ms

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 Manual synchronization of Unity Application.persistentDataPath via JS_FileSystem_Sync() is deprecated and will be later removed in a future Unity version. The persistent data directory will be automatically synchronized instead on file modification. Pass config.autoSyncPersistentDataPath = true; to configuration in createUnityInstance() to opt in to the new behavior.
_JS_FileSystem_Sync @ a10ee384388f679bf33e0d671f581f3e.framework.js.br:9
a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 ThreadLog initialized.

a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 Audio context resumed after 2.343 seconds.
a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 RenderGraph is now disabled.

12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
133a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 Trying to get length of sound which is not loaded yet.
a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 Connecting to wss://play.erismmo.com:7778/
a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 Connected to wss://play.erismmo.com:7778/
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘https://play.erismmo.com/StreamingAssets/aa/WebGL/uma_shareditems_assets_uma_overlaydataasset-minotaur_eyes_overlay_0ff31b41e338069322723b1e8aa7e3f5.bundle’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully revalidated and served from the browser cache
a10ee384388f679bf33e0d671f581f3e.framework.js.br:9 Trying to get length of sound which is not loaded yet.
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully downloaded and stored in the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully downloaded and stored in the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully downloaded and stored in the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully downloaded and stored in the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully downloaded and stored in the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully downloaded and stored in the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully downloaded and stored in the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully downloaded and stored in the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully downloaded and stored in the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully downloaded and stored in the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully downloaded and stored in the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘Eris Online Forum’ successfully downloaded and stored in the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘https://play.erismmo.com/StreamingAssets/aa/WebGL/uma_shareditems_assets_uma_slotdataasset-male_ithacan_ragged_nomad_outfit_pants_slot_28a005b882bb2bd83441e6711a6f4335.bundle’ successfully downloaded and stored in the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘https://play.erismmo.com/StreamingAssets/aa/WebGL/uma_shareditems_assets_uma_overlaydataasset-ragged_nomad_outfit_pants_overlay_d889cb2f4b13be9c621a5b41de4bcd7d.bundle’ successfully downloaded and stored in the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache] ‘https://play.erismmo.com/StreamingAssets/aa/WebGL/uma_shareditems_assets_uma_overlaydataasset-ragged_nomad_outfit_skirt-shoes_overlay_29cfef92034be7d267cf896c25096867.bundle’ successfully downloaded and stored in the browser cache
12d5767e8d9f83b35121299db8e36f7e.loader.js:1 [UnityCache]

Thanks, I don’t see any issues in the above log. I think the game is just loading slowly, maybe you could try a wired connection if you are currently on WiFi.

1 Like

okay thanks

my internet speed is high and am loading it up for the first time, and its stuck on same loading after clicking on play after the character selection menu, anyone with same problem and anyone with solutions?

Hey, I checked the server logs, but I did not see any errors. Are you getting any errors in your browser? Loading the first level can be slow at first, it’s roughly 300MB in size and it can appear “stuck” at around 80% due to how loading progress is calculated.

it is solved now and yea, it was at 80% that time.

but now theres another error, i wandered off too far, just north of golem place where castle things are with foxes or some creatures. it is now showing an error in reading java script.

sorry for bothering ya again…

nvm its okay after reloading it a couple of times… forgive my clumsiness…

1 Like

No worries, it’s very helpful when players report bugs. If possible, can you screenshot or copy and paste the JavaScript errors here? I can’t see the errors on my side unfortunately.

We’re working on improving the loading system in the game, so hopefully you’ll run into less of these issues in the future.

2 Likes

its…fixed now, if i encounter the error again, i ll be sure to send!

2 Likes